Charity calls for direct DWP hotline as new figures show 1,767 emergency food parcels given to local people by North Bristol Foodbank in six months

8th November 2016

  • 1,767 three day emergency food supplies given to local people in crisis by North Bristol Foodbank in first half of the year – over 700 went to children.
  • Latest statistics published by The Trussell Trust foodbank network show UK-wide foodbank figures are still not decreasing
  • Charity calls for foodbank telephone ‘hotline’ to local Job Centres to support people in crisis more quickly and efficiently, reducing negative impact on mental wellbeing


15036687_1270833936302318_5857122838414751748_nOver 1,767 three day emergency food supplies were provided to local people by North Bristol foodbank during April – September 2016, compared to 1,682 during the same period in 2015. Of this number, 736 went to children. The top three reasons for foodbank referral were: [e.g. benefit delay 27 %; benefit change 21%; low income 16%].



Jon Dobson, Foodbank Manager of North Bristol Foodbank said: “Anybody could find themselves in need of the foodbank. Every week we meet local people like you or me, who have been hit by something unavoidable – such as illness, a delay in welfare payments or an unexpected bill – and are unable to afford food. It really is only with the community’s support that we’re able to provide vital emergency help when it most matters, and we’re constantly surprised and overwhelmed by local people’s generosity.

We’re keen to work with individuals, businesses and organisations across the community to help put a stop to local people going hungry – there’s a part for everyone to play. Thank you so much to everyone in North Bristol who already donates time, food and money to help local people. If you’re not already involved, we’d love to hear from you!”


North Bristol Foodbank is part of The Trussell Trust foodbank network. The Trussell Trust has today proposed a direct telephone line between foodbanks and local job centres – as it reveals that more than half a million emergency food parcels have been issued across the UK in the first six months of the year. The staggering number means that the foodbank network is on course to distribute the highest number of food parcels in its 12-year history during 2016-17.


The proposed hotline would provide vital timely and invaluable trouble-shooting support for people referred to foodbanks because of problems with a welfare claim and may prevent them from needing the foodbank again. A hotline would be a low cost solution that allows foodbank managers and volunteers to support those in serious crises more quickly and efficiently, reducing stress and negative impact on the mental wellbeing of people referred to the foodbank. Evidence from The Trussell Trust network of foodbanks suggests foodbank managers, volunteers and welfare advisers spend a significant amount of time on hold to DWP phone lines on behalf of people in crisis.


David McAuley, Chief Executive of The Trussell Trust said: “To stop UK hunger we must make sure the welfare system works fairly and compassionately, stopping people getting to a point where they have no money to eat. It feels like we could be seeing a new era at the DWP with a consultation on Work Capability Assessments and willingness to engage in dialogue with charities working on the front line. A telephone hotline could build on this and go a long way to improving foodbanks’ ability to help get people out of a crisis faster.”

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